These terms explain the rules for using the ZMart website and placing orders through our services.
Using ZMart
You must provide accurate contact and delivery information. You are responsible for activity performed using your account or mobile number.
Orders and availability
Products, prices, offers, and delivery slots are subject to availability. We may cancel or adjust an order when an item is unavailable, incorrectly priced, or cannot be delivered safely.
Payments and refunds
Available payment methods are shown during checkout. Eligible refunds are returned to the original payment method or another supported method within the communicated processing period.
Delivery
Delivery times are estimates and may change because of traffic, weather, demand, or other circumstances outside our control.
Returns
Return eligibility depends on the product type and condition. Perishable, opened, or hygiene-sensitive items may not be returnable unless damaged or incorrect.
Contact us
For help with these terms, call 1800 180 1222 between 8:00 AM and 8:00 PM.